Not going to fly to Bergerac again, that's for sure. In general very unpleasant experience on the way in and on the way out. Also there is no duty free on that airport which is extremely disappointing as we wanted to get something made in France back to the UK. Never had food taken on an airport before. Both looked pretty solid to us but taken away for "charity". We've had in our luggage foie gras in a can and some truffle cheese and it was taken saying it's not solid so it cant be taken on the plane. On the way back we also had situations which left us disappointed. It's sad how one person can give you such a negative emotions and ruin your whole experience. We've had very unpleasant experience with a very rude passport officer and did not feel welcomed in France which is a shame because it was our first visit to the country. We eat out regularly choosing Mitchelin rated and recommended restaurants, there are many Mitchelin recommended restaurants in our region that are worthy of being upgraded to 1 star whilst this establishment in our opinion does not deserve its rating and reflects badly on the Mitchelin guide. When asked if there was an alternative playlist rather than playing the same song over and over, the music was turned off! Background music was played on a loop and after hearing the same song repeatedly played for at least 7 times it was distracting and rather annoying. During the meal the waitress forgot which menu we were having. The table was only wiped after a comment was made. Simple things all added to a poor experience eg When dessert was served my son did not have a spoon, he asked for one & the waiter was rude. The cheese was melted goats cheese served with a sort of puff pastry vol au vent, this was too heavy at this stage of the meal and goats cheese was not to everyone’s taste.The palate cleanser was a gin sorbet served with a tasteless “something” that had shreds in it -as there was no taste we had no idea what the shreds were but they were inedible.ĭo not dare to ask for a drink that isn’t on the menu -as an aperitif we asked if we could have a margarita cocktail to which the surly waiter folded his arms and simply said no without any apology. The cheese course was particularly poor with no choice of cheese being offered. The food was neither stunning in presentation or taste. When we had langoustine flambéed at the table the first ones were well-cooked by the time all had been flambéed. Several times the plates were just dropped in front of us on the table. I had Waiters lean over me to pour a jus onto my plate rather than walk around me meaning their elbow was in my face when pouring. No care was taken with the food presentation. The food was very average, with what can only be described as unattractive gloop on several dishes. It was the first time in a high end establishment that we couldn’t wait to leave. With no menu offered to assist with choice we opted for the 7 course Grand menu surprise -7 services 145€ per head -what a let-down. Poor service, mediocre food, don’t waste your money and don’t contact them to complain as they do not respond! The restaurant really needs to address the standard of service which was particularly poor, and the quality of food which did not meet our expectations for a Mitchelin rated restaurant. The beauty of the setting of the restaurant cannot disguise the poor dining experience.
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